Removing and replacing memory on a Toshiba Satellite A20 or A25 notebook is not as easy ad it should be. Both memory modules are located under the keyboard. A laptop keyboard has to be replaced in order to get access to the memory modules. Before you remove the keyboard do not forget to remove the laptop battery or you can damage the laptop. Be careful when you remove the keyboard securing strip; do not bend it too much. To remove the memory module from the slot on the system board, release the latches on both sides and the memory module will pop up. It will stay at a 30 degree angle to the system board. Firmly grasp the memory module and remove it from the slot.